Terms of Service

Our nursery quality plants are healthy, robust, and thriving. However, we prune them in spring to encourage optimal shaping for the future, resulting in variations in plant appearance throughout the year. The photos on our website typically depict the plants during their peak, such as our Camellia japonica plants in full bloom during April. Please note that the same plant will be smaller in spring and less visually appealing in winter, without any flowers. Therefore, your purchase may not always resemble the specimen shown on the website.

Some of our plants are deciduous, which means they shed their leaves during late autumn, winter, and the early months of spring. Please be aware that these plants are dormant during this period and not dead. We have previously received complaints about plants appearing deceased during this time, but they are simply undergoing their natural cycle. Additionally, we have semi-evergreen plants that retain their leaves throughout most winters but may lose them in exceptionally cold weather, only to regrow them in spring.

Our team takes utmost care while loading and packaging your plants to ensure they remain undamaged. However, minor stem damage may occasionally occur during transit, which is unavoidable. If such damage significantly affects the plant's shape or causes harm to a major stem, we will provide a replacement.

To maintain the health and aesthetics of our plants, we regularly apply fungicides and insecticides to prevent leaf damage. Despite our diligent efforts, it is still possible to experience minor insect damage or preventable fungal issues like black spot fungus, as they are already present in most gardens. This ongoing battle against these challenges in the UK necessitates continued spraying to ensure your plants can thrive in your garden.

Plant Purchases & Guarantees

Quality Assurance

At H&C’s Trees, we supply premium-quality, mature, and well-established plants with a 100% survival rate, provided they are cared for appropriately. Our customers consistently praise the quality of our plants, service, and the layout of our Plant Centre, as reflected in the glowing reviews on Instagram, Trustpilot, and Google.

All plants leave our Plant Centre in excellent health and condition. Customers are required to inspect their plants at the time of delivery or collection. Any unacceptable plants must be rejected immediately, and our team notified by phone at that stage. Once accepted, plants are deemed the customer’s responsibility. Exceptions apply when less than seven days' delivery notice is provided.

We cannot be held responsible for plant failure due to factors beyond our control, such as improper planting, unsuitable soil, weather conditions, other external issues or disputes involving neighbours, boundaries, or planning regulations. Customers are advised to conduct thorough checks and seek appropriate advice before purchasing.

However, we appreciate the business tremendously and do offer these exceptions

Plant Guarantee

• General Guarantee: If a plant dies within one year of purchase, we offer a replacement at 70% of the current value
• Disease Guarantee: If a plant displays clear signs of disease within 28 days of delivery, we will replace it at no additional cost. Evidence must be submitted via email, including photos.

Guarantee on Plants Planted by Us

We guarantee plants installed by our team for one year, It is our responsibility to ensure all conditions are suitable. Exceptions include damage caused by:

• Winds exceeding 65 mph.
• Heavy snowfall (customers are advised to shake snow off branches promptly).

Planting & Maintenance

Plants are living organisms that require regular care and maintenance. While customers can undertake this themselves, we recommend using an experienced gardener for best results. To assist, we provide maintenance and planting tips.

If you encounter any issues with a plant purchased from us:

• Email sales@hctrees.uk with a detailed explanation and photos.
• We’re happy to provide advice via email. Please note, we cannot offer advice over the phone or for plants not purchased from us.

Cancellation of Orders

• In-Person Selections: If you cancel an order chosen in person before delivery or collection, and the cancellation is approved, a 25% administration fee will apply.
• Special Orders: Orders for plants specifically sourced for customers cannot be cancelled. Examples are all rootball products and anything over 3m in height.
• If a special item has not yet been dispatched, we will accept cancellation with a 25% administration fee.

This policy does not affect your statutory rights.

For further assistance or inquiries, feel free to contact us. We value your business and will do our best to ensure your satisfaction.

OUR WEBSITE
It is the Customer’s own responsibility to ensure that any plants shown meet their specific requirements. The website may contain occasional inaccuracies or errors and we expressly exclude liability for such inaccuracies or errors. The website contains material which is owned by H&C's Trees and includes, but is not limited to, the design, layout, look, appearance, graphics and photos. Reproduction of this material is prohibited unless specifically approved by the management in writing. Links to other websites are provided for your convenience and do not signify that we endorse these websites. We have no responsibility for the content of linked websites.

Should you have any questions, please feel free to call us at +447399319648. However, please be aware that in order to offer appropriate advice or send out a replacement, we will always require visual documentation in the form of photos of the tree. Your satisfaction is our utmost concern, and we're here to assist you every step of the way.